TRUST COMPASSION STABILITY HOPE
Trust: Do not rely on the demonic voices in your head. You know that voice. It tells fictional stories based on your fears. Instead, find out what what your employees know and reconcile that with what they need to know. This will replace their own inner demon told stories. These stories are created to fill the void of shared knowledge. Build bridges of trust by not allowing walls of distrust to rise.
Compassion: We are all human with lives at work, at home, and in our community. Work does make more things possible. The boundaries are blurred despite best intentions to compartmentalize. Employees carry what happens at home, work and in the rest of their world with them. All of the time. Trust with Compassion builds shared understanding.
Stability: The world changes while there needs to be consistent application of policy and procedures. The rules are in a constant state of flux – see regulations.gov – for active examples. Work flow ebbs and surges. New products and processes are best supported by a foundation of stability while allowing for the flexibility of continuous improvement.
Hope: Today is better than yesterday, but not as good as tomorrow. Have the courage to not allow chronic despair. What gives your employees hope? Do you know? Have you asked them?
The four words are from Strengths Based Leadership by Tom Rath & Barry Conchie. The above interpretations are my own.